Shipping policy

📌 Shipping Policy
  • Standard: $8.00
  • Standard (free shipping): $0.00 when order is $99.00+
  • Express: $15.00

We are dedicated to delivering your premium bamboo activewear and loungewear quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

🗒 1. Processing and Handling Time:
  • All orders are processed within standard
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you immediately via email.

📊 2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
  • Standard: $8.00
  • Standard (free shipping): $0.00 when order is $99.00+
  • Express: $15.00

🔎 3. Shipment Confirmation & Order Tracking
  • You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
  • The tracking number will become active and trackable within 24 hours of receipt.

⚠️ 4. Customs, Duties, and Taxes:
  • Bamboo Aura is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.)
💡 5. Damages and Lost Packages:
  • If you receive your order damaged, or if your package is lost in transit, please save all packaging materials and damaged goods, and contact our support team immediately at [BambooAura@aol.com].
  • We will work directly with the shipping carrier to file a claim and resolve the issue for you as quickly as possible.

🌟 6. Incorrect Address Disclaimer:
  • It is the buyer's responsibility to ensure that the shipping address is entered correctly at checkout.
  • We cannot change the shipping address once the package has been handed over to the carrier. If a package is returned to us due to an incorrect address, the buyer will be responsible for additional shipping fees to resend the package.